Return and Refund Policy
It is important to make sure you are ordering the correct items as ALL sales are final. THERE ARE NO FULL REFUNDS.
Returns: Returns must be made within 15 days after delivery in brand new unopened condition. ALL returns are subject to a 20% restocking fee.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at pbmllc83@gmail.com. Please note that returns will need to be sent to the following address: PBM83 LLC, 1078 Schneider Avenue, Union New Jersey 07083, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items that are returned must be returned inside of a box, packaging that is damaged will be refused. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at pbmllc83@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
- Opened or used items
- Installed or test fitted items
- Scratched or damaged items
- Dirty, damaged or opened packaging
- Poorly packaged items upon return
- Gift cards
- Voided manufacture seals
- special ordered items
- Products missing parts
Cancellations: All canceled orders are subject to a 10% cancellation/processing fee under no exceptions. Once an order has been shipped it can NOT be cancelled. Special order items are subject to a 20% restocking fee and can NOT or returned or exchanged
Stolen and lost packages
Lost packages: It is our responsibility to get your order ready for delivery. Your package's delivery is now the responsibility of the shipping company once it has been shipped. You, the buyer, are responsible for working with us to file a claim with the shipping company if your package is lost in transit. It may take the shipping company 3–6 weeks to process claims. The shipping company will get in touch with you during this time to decide whether to accept or reject the claim. For lost or stolen packages that have not been authorized by the shipping company, WE CANNOT REFUND OR RESHIP.
Packages that appear to have been stolen must be recovered by working with our local delivery person and filing a police report, according to our policy. Delivered packages that have been stolen are not the responsibility of the shipping company or Precision1Parts.
The basic insurance amount APPROVED by the shipping company covers packages.
Warranties
Any items that are damaged or defective must be covered by a warranty provided by the product's manufacturer. For product problems, we are not liable or accountable. Despite not producing them, we sell the goods. Items that are damaged or defective cannot be replaced or refunded.
Please email us at pbmllc83@gmail.com if you have any questions.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pbmllc83@gmail.com.